Happiness is about affinity , balance, doing what you love and loving what you do. Happiness is what we want to feel when we wake up in the morning and consider the day ahead at work. Happiness is the way we want to feel during the day when we work with our colleagues, customers and suppliers, and on the tasks that we are delivering. Happiness is what we want to feel at the end of our day when leave work and go home to our lives, our families, friends and leisure. we spend up to a third of our lives at work, it should be a happy and positive experience; a great place to be and to belong. We want our people to be happy, and if they are not, then we will work alongside them to support them to become so, or support them to find another environment that will suit them better. We want our customers to be happy too, and we strive for excellence and advocacy in all that we do for them.