Leadership is not a box on an organisation chart, it is every person who takes responsibility for delivering the right thing at any given moment, in a way that upholds the values and respects the organisational cause.

Leadership in a Living Organisation balances all four aspects of the Living Organisation, as detailed below:

Worklife Company Symbol with TreesAdvocacy

A great company to strive for

Leadership focused on creating advocacy (internally and externally), understands that they must develop and communicate a strong sense of purpose and meaning. Purpose-driven Leadership is ‘leadership from the outside in’ and is focused on 3 things:

  1. Calling – The reason that your organisation exists; its cause, calling and lineage?
  2. Customer – Sound clarity about existing and future customers, markets, competition and that the customer/user/buyer at the core of all delivery decisions and strategic direction
  3. Culture – The marriage of calling and customer is supported by a culture that builds allegiance ‘to’ the customer and ‘from’ the customer, and affinity from employees to the organisation and its customers.

Worklife Company Symbol with TreesAlign

A great company to do business with

Leadership focused on alignment understands the need to be efficient, and effective, have the right capability and the right team delivering excellence in everything that they do. Leadership that focuses on creating a great company to do business with, aligns its teams around customers and frees them up to be innovative and efficient on behalf of the customer and each other. This is ‘leadership from the outside in’ and focuses on 3 things:

  1. Customer Focus – customer-aligned teams focused on delivery, relationships and engagement
  2. Continuous Improvement – teams, suppliers and customers focused on improvement of self, teams, processes and systems.
  3. Creativity – space for innovation and transformation that future-proofs the organisation and its success, creativity in communication, involvement and engagement of employees

Worklife Company Symbol with TreesAbundance

A great company to work for

Leadership focused on creating a great company to work for, understands that it is important to create an environment where people want to come to work to contribute to the best of their ability in order to achieve great results. Leadership in this space must focus on a balance between human and organisational wellbeing. This is ‘leadership from the inside out’ and focuses on:

  1. Human Wellbeing – is about leading quality of life measures and productivity as a result of attracting and retaining the best talent, playing to strengths, insisting on flexibility (time, location and space) and driving modern workplace policy/systems:
    • Wealth and employment – hygiene factor, progression, talent management, reward, benefits and recognition
    • Physical environment – safety as well as delight, collaboration space, quiet space, learning space, nutrition space, accommodation, lighting, aroma, technology, flexibility, flexible working etc.
    • Physical and mental health – fitness, nutrition, coaching, counselling, EAP, whole person wellbeing, worklife balance, recognition, celebration, autonomy and choice
    • Education – learning & development, mentoring, projects, coaching trips, playing to strengths, CSR, reverse mentoring, talent share, job swaps, scholarships, apprenticeships, graduate programmes, aspiring leadership programmes
    • Recreation & leisure time – rest and recuperation, play, chill-out zones, fun
  2. Organisational Wellbeing – is dedicated to sustaining organisational performance, growth, success and longevity by focusing on the natural resources of an organisation. Leadership recognises that people and their livelihoods rely on the health and productivity of our leadership landscapes, and leaders, as stewards of the land, play a critical role in maintaining continued health and sustainability of a Living Organisation. To achieve this, good leadership must learn to re-invest, not just cost cut. It must balance re-investment of funds back into the organisation, with the financial demands of shareholders and also with the performance needs of the present day. Too many organisations have forgotten to re-invest, and have starved their organisational landscape of vital nutrients that will sustain it. Re-investing in the natural resources in the business will allow it to strive for its purpose. Organisational wellbeing, is an investment in:
    • Preserving and investing in resources, organisational, business and workforce planning, supplier and people diversity & inclusion, marketing, sales, delivery and performance review
    • Organisational Performance – Understanding that results happen as a result of high performance teams that are empowered, engaged and enjoy what they do. Re-investment in training, development, coaching, worklife balance, flexible working, future horizon scanning and market/product development. Ensuring good governance and performance systems aligned to business and customer need.

Worklife Company Symbol with TreesAllow

A great company to belong to

Leadership focused on creating a great company to belong to, understands the critical nature of building a cohesive employee brand throughout the organisation that creates affinity through values and behaviours. An organisational team that is united and consistent in their behaviour so that everyone in the business sees that they are not only in tune with each other, the customer and the cause, but are also confident and robust in their decisions that ensure sustainable results. Leadership in this culture have mature self-awareness, emotional intelligence and sound principles that ensure a team that is collectively strong and just, from the inside out. Integrity is their core value, and hope, fairness and involvement are evident. This too is ‘Leadership from the inside out’ and is motivated to focus on:

  • Employee Affinity – Social belonging, pride, integrity, teamwork, social groups and networks, pastoral care, loyalty etc.
  • Customer Affinity – Customer advocacy, affinity, loyalty, involvement, pride etc.